The avec app is an app with which you can open the doors of the avec box and/or avec X formats, scan or tap on products and subsequently pay for them.
You can download the avec app for your iPhone in the Apple App Store or in the Google Play Store for your Android smartphone.
The avec app is free. When you are on the road with the avec app, mobile data can be used. This may be subject to charges from your mobile network provider, independently of avec. Verify this with your mobile operator.
No, the avec app cannot be used without an active Internet connection. To add new products to your shopping cart and then pay for them, you require an Internet connection.
For guaranteed smooth usage you need at least an iPhone 5s with iOS 11 or an Android device with Android 6 Marshmallow.
Yes! The currently supported languages are German, French and English. If your phone is set up to use one of the those languages, the app will automatically conform. If the device language is not jet supported, the app will default to German. If you want to change the app language without changing the primary language, you’ll have to ad one of the supported languages to the list of preferred languages on your device.
Go to your device Settings > General > Language & Region.
The process differs quite a bit depending on the device model and OS. A greatly illustrated tutorial can be found here: https://www.wikihow.tech/Change-the-Language-in-Android
There are currently no plans to make the avec app available for Windows Phones, too.
With the avec app, you benefit from longer opening hours and personalised products in the avec box and in the avec X format.
The finder can only access the services in the avec app if you are not logged out. This means that he can place products in the digital shopping cart and pay with the avec app, using the means of payment stored there. Otherwise the app is log-in and password-protected. That's why we recommend logging out after every purchase.
Employees are expressly invited to use the app.
You probably don't have an Internet connection from your mobile network provider. If your smartphone connects to the SBB WLAN but you don't log in, you're not connected. In this case, you can deactivate WLAN or log in to SBB WLAN.. The avec app cannot be used without an active internet connection. To add new products to your shopping cart and then pay for them, you require an Internet connection. In case of malfunctions in the avec app, you can write an e-mail to firstname.lastname@example.org or call the avec app hotline: 0041 61 467 2255
Your rating of the app helps Valora to constantly improve the avec app and align it to your needs.
In order to use the avec app, you must provide your current phone number, your personal information (first and last name, date of birth, ID number, expiration date and nationality), a current email address and a valid means of payment. Your details will be treated confidentially, used only for internal purposes and not passed on.
Yes, the use of the avec app is only allowed from the age of 14 years.
Your telephone number is needed for Valora to identify you as a user. The telephone number is stored and is treated confidentially in accordance with the Valora data privacy policies, used only for internal purposes and will not be passed on.
By scanning the ID or travel document, we can perform an identity and age check. This is a prerequisite for using the app.
No, you must only register in the avec app.
If you do not receive an SMS to verify your telephone number during registration, you can press the "resend code" button below. You should then receive a new SMS with a code.
Entering the store is only possible for registered users using the app. To do this, open your avec app in front of the store and scan the QR code on the display screen next to the entrance door. This way the door is opened.
Yes, you are allowed to take accompanying persons into the store. Animals are not allowed to enter. Exceptions are companion dogs (e.g. guide dogs).
If the entrance door is already open, you can check in at the display screen in the store. Now you can start shopping.
You can add products to your digital shopping cart by scanning the barcode on the product or on the price tag in the avec app. To use the scanning function, you have to allow the app access to the camera of your smartphone. Alternatively, wherever digital price tags are available, you can simply hold your smartphone up to the product’s digital price tag to tap the product. The product is recognised via the Near Field Communication (NFC) interface. To use the tapping function, the NFC interface must be activated on your smartphone. In principle, all products you wish to purchase must be scanned and paid for before leaving the store.
You can activate the NFC interface on your Android Smartphone by following these steps:
For Android 8.0 Oreo and newer versions, you can find the NFC switch in the category ‘Connected Devices’ and no longer under ‘Wireless and Networks’.
For iPhone 7 and newer models, NFC is already active without user intervention.
In this case, please take another product and try to scan it, alternatively you can scan the price tag on the shelf. If this doesn’t help, you can contact our avec app hotline and report the case.
You can increase or reduce the number of items by using the - and + buttons.
If you want to cancel certain products from your shopping cart, you can swipe to the left on the product field in the shopping cart and thus open the cancellation function. Then tap on the visible button to cancel the product. Please note, however, that tobacco and coffee products cannot be cancelled at our vending machines.
If you would like to purchase tobacco products in the avec X or in the avec box, scan the QR code on the screen of the tobacco vending machine. This opens the selection of tobacco products on the screen. Then you select your desired product and confirm the selection on the screen by pressing “issue of goods”. The goods will then be issued and added to the digital shopping cart in your app without you having to scan a barcode. The next time you scan the QR code at the tobacco vending machine to select a product, your last purchased product will automatically be suggested to you. Tobacco products cannot be cancelled and must be paid for before leaving the store.
If you would like to purchase a coffee in the avec X or in the avec box, scan the QR code on the screen of the coffee machine. This opens the selection of coffee products on the screen. Then select your desired coffee product and confirm your selection with the green tick on the screen. The coffee product is then automatically added to your digital shopping cart in the app without you having to scan a barcode. Then you place your coffee mug under the coffee dispenser, and the coffee machine prepares your drink. The next time you scan the QR code on the coffee machine to select a product, your last purchased product will automatically be suggested to you. Coffee beverages cannot be cancelled and must be paid for before leaving the store.
Purchasing tobacco is only permitted from the age of 18. The age check is carried out automatically using the age information entered in the app. When purchasing tobacco at tobacco vending machines using the avec app, a restriction of two tobacco products per purchase transaction applies to the purchase quantity. When buying coffee at our coffee machines in the avec X and in the avec box, each drink must be selected individually. If you want to create another coffee, you have to select it in a new order process. Multiple drinks cannot be selected at the same time.
As soon as you have added at least one product to your digital shopping cart, you can pay your shopping cart with “Continue to payment". Now you can check your purchase again and confirm it by tapping on “Pay”. Your purchase must be completed with payment before leaving the store.
You can find an overview of your previous purchases in your user account. To do this, select “Purchases” from the menu.
If you have entered your e-mail address correctly, you will automatically receive an e-mail with the receipt after each purchase.
Coverage is verified at check-in before each visit to the store. The store can only be entered with sufficient coverage.
We have to carry out the change. Please send us an e-mail with the desired change to the following e-mail address: email@example.com. This is where we record your new last name and change it in your user account.
If you have a new telephone number, you must create a new account.
You can change the means of payment in the avec app in your user account. To do this, select “Payment method” and enter your new payment method.
You cannot delete your user account in the app yourself. If you simply delete the app on your phone, it will not automatically delete your user account. The deletion of the personal data and the user account can be requested via the following e-mail address: firstname.lastname@example.org. Accounts that have been inactive for two years are automatically deleted.
No, your account will not be deleted automatically. If you want to remove the app from your phone and reuse it later, simply download it from the Google Play Store or App Store. When you log in, enter your telephone number and password again and tap on log-in.
The telephone number will be stored and processed confidentially, in accordance with the Valora data privacy regulations, and is used only for internal purposes and will not be passed on.
We need your date of birth for the age check when you register, as admission is only permitted from the age of 14 and tobacco sales at Valora from the age of 18.
If you have problems with the avec app during registration, product registration or payment, you can contact us using the avec app hotline. The avec app hotline is available 24/7.
avec app hotline: 0041 61 467 2255
If one of the automats doesn’t work, you can contact us via the avec app hotline. The avec app hotline is available 24/7. We will try to fix the problem as soon as possible.
avec app hotline: 0041 61 467 2255
If you notice that something has been badly soiled or destroyed in one of our stores, you can contact our avec app hotline and describe the case there. avec app hotline: 0041 61 467 22
In such a case, please call the emergency number 144.
Security is provided by an alarm system. We cooperate closely with our partner Protectas.
Theft and vandalism are also prohibited by law in the avec box and in the avec X. The customer receives his own “store key” against provision of his personal data and identity card information - this serves both the customer’s security as well as ours. Cigarettes are usually the most frequently stolen products. These are safely stored in the tobacco vending machines. We use cameras and intelligent surveillance systems in the stores. It is constantly monitored, and we carry out regular spot checks. We do not comment further on the concrete security measures.
The alarm and monitoring system also serves the safety of the customer - not least in medical emergencies.
Store personnel don't do security work.
The cameras are designed exclusively to protect customers against theft, vandalism and medical emergencies.
The recordings are normally stored between 72 and 120 hours.